Searchable abstracts of presentations at key conferences in endocrinology
Endocrine Abstracts (2018) 58 P055 | DOI: 10.1530/endoabs.58.P055

Gloucestershire Hospitals NHS Foundation Trust, Gloucester, UK.


Introduction: Gloucestershire Paediatric Diabetes Team has implemented several innovations including carbohydrate counting from diagnosis, annual review clinics and family events. We seek to improve our patient engagement and experience to improve health outcomes.

Aim: Improve the clinic experience for patients, their families and staff, based on their input, thereby encouraging greater engagement and patient attendance as part of the RCPCH quality Improvement programme.

Methods: We undertook mapping of our current clinic process and ideal clinic. We collected feedback from patients, families, clinic staff and our team members. We identified main areas for improvement. Interventions were implemented and evaluation done.

Interventions and results:

AimAreas identified for improvementSolutions implementedResults based on patient survey
To improve clinic experience for patientsClinic feeling ‘interview like’Clinic layout and furniture rearranged into ‘coffee table’ setting88% were positive about changes in clinic layout, 12% neutral
Patient engagement in clinic and wanting greater involvement in care decisionsDevelopment of ‘getting ready for Clinic’ sheet enabling patient-led consultation and to provide clear written action plans to be taken away from clinic94% positive responses, 6% neutral
Need for patients to have greater ownership of their diabetes managementProviding instruction leaflets and guidance on Diasend downloading in clinic to enable all patients to download from home Introduction of Hba1c record charts in clinic86% found instructions valuable 72% were happy to download at home. Some indicating that knowing they would need to download in clinic would encourage to download at home prior to clinic.
Reduce time spent waiting in the MDT clinicData on clinic waiting times were collected. Amending appointment letters to request patients arrive 15 minutes early for clinicAmendments made recently and clinic times being reviewed (as 3 monthly clinics)

Conclusion: Verbal and written feedback has shown families and children are engaging to a greater extent and more involved in their own diabetes management. They are more relaxed and have now found their voice. The project has enabled us to improve our team working.

Volume 58

46th Meeting of the British Society for Paediatric Endocrinology and Diabetes

Birmingham, UK
07 Nov 2018 - 09 Nov 2018

British Society for Paediatric Endocrinology and Diabetes 

Browse other volumes

Article tools

My recent searches

No recent searches.