ISSN 1470-3947 (print) | ISSN 1479-6848 (online)

Endocrine Abstracts (2019) 66 P61 | DOI: 10.1530/endoabs.66.P61

Our diabetes quality improvement initiative journey - ensuring an efficient and purposeful clinic experience…

Kavitha Tharian1 & Madhavi Madhusudhana2


1NLAG, Grimsby, UK; 2NLAG, Scunthorpe, UK


Our diabetes service was successful in the application to participate in the RCPCH Quality improvement initiative (2018–2019).

Our aims were: To identify strategies to enable teams to work collaboratively across multiple trust sites, 30 miles apart, covering a 50 mile radius. To undertake and complete projects in a timely and efficient manner to provide an equitable service across sites. To help maintain consistent improvement in HbA1c outcomes. To implement a programme of continuous education for children and young people with diabetes (CYPD) within the clinic.

To enhance the patient and families’ clinic experience.

– To improve the percentage of care processes completed.

Consistent Information for patients was crucial – the team agreed for common goals and targets cross site and trained nursing and medical teams. We reviewed the current clinic situation by providing the previous year’s PREMS questionnaire and monitored the patient journey in clinic. The clinic environment was altered to save time between various care processes and waiting times were used to provide micro-teaching to patients. All CYPD were handed out ‘All About Me’ handout which reinforced basics of diabetes management. We started offering CYPD the opportunity to download their glucose meter to diasend in clinic to encourage downloading at home. The number of patients downloading increased from 22 in March to 33 in May 2019. Comparison of random 5 patients who regularly downloaded prior to QI project, compared to 5 patients who never downloaded:

Group 1: Downloading average HBA1C was 56

Group 2: Not downloading average HBA1C was 71

All members of group 2 now downloading over a period of 3 months – average HBA1C now 57. We started using HbA1C tracker in clinic notes to monitor trends. One stop annual review clinic was set up to meet multidisciplinary team and undertake care processes. Safe management checklist to keep patient out of hospital was discussed in all annual review clnics.

Reflections: Team had Positive ‘Go for it’ attitude. QI huddles and Cross site meetings helped strengthen team bonding and boosted morale.

What next?: Consider a virtual clinic. Audit the management of patients a year after diagnosis. The journey continues…

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