Patient Reported Experience Survey of Care Delivered in Enhanced Community Care in Carlow/Kilkenny

Dorothy Moore; Lisa Kennedy; Olive O; Mary O; Ciara Cuddihy; Hannah Scott; Rita Whelan; Reema Iqbal; Farooq Khan; Michael Lockhart; Ihtisham Malik

doi:10.1530/endoabs.115.EP21

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Endocrine Abstracts (2026) 115 EP21 | DOI: 10.1530/endoabs.115.EP21

IES2025 Research, Audit and Quality Improvement Projects E-Posters (60 abstracts)

Patient Reported Experience Survey of Care Delivered in Enhanced Community Care in Carlow/Kilkenny

Dorothy Moore ^1,2 , Lisa Kennedy ¹ , Olive O’Grady ¹ , Mary O’Sullivan ¹ , Ciara Cuddihy ¹ , Hannah Scott ¹ , Rita Whelan ¹ , Dr Reema Iqbal ² , Farooq Khan ² , Dr Michael Lockhart ^1,2 & Dr Ihtisham Malik ^1;2

Author affiliations

¹Chronic Disease Hub Carlow Kilkenny, Community Services, James Green, Kilkenny, HSE, Ireland, R 95 RP 26; ²St Luke’s General Hospital, Freshford Road, Kilkenny, R 95 FY 71, HSE Dublin and South East

Background: Slaintecare aims to deliver chronic disease management in the right place through Enhanced Community Care (ECC), supporting transfer of people with type 2 diabetes from acute hospital outpatient departments (OPD) to Community Specialist Diabetes Teams. Person-centred care is personalised, enabling, and responsive to people’s needs, wishes, and preferences.

Objective: To assess patient experience of diabetes care delivered by the Community Specialist Diabetes Team after transfer from acute hospital OPD to the chronic disease hub.

Methods: A Patient-Reported Experience Measure (PREM) was developed using validated tools and co-designed with service users. Surveys were posted to 100 randomly selected patients (50 Carlow, 50 Kilkenny) with stamped return envelopes, and 19 face-to-face surveys were conducted with randomly selected attendees.

Results: Fifty-nine surveys were completed (40 postal, 19 face-to-face). All respondents reported being treated with dignity and respect and receiving timely answers to important questions. Ninety-eight percent received advice that was easy to understand. Ninety-five percent were involved in decisions about their care as much as they wished. Over 90% felt listened to and had their concerns addressed. All respondents reported their healthcare professional introduced themselves or was known to them from previous visits, reflecting HSE core values of care and compassion.

Conclusions: Diabetes care delivered by the Community Specialist Diabetes Team in Carlow/Kilkenny was high-quality and person-centred. Such care fosters motivation, autonomy, and self-management, improving outcomes, enhancing experiences, and potentially reducing healthcare costs.